Operational Governance

Terms of
Service

Document Ref: TOS-2026-REV1

Effective: Jan 10, 2026

01.

Service Protocol & Scope

HandyPro provides industrial-grade maintenance and repair. Our scope is limited to the systems identified in the 'Project Initiation Log.' Any deviations require a secondary protocol approval.

02.

The Service Level Agreement (SLA)

We guarantee a 24-hour response for standard tickets and a 60-minute 'Active Signal' for emergency subscribers. Failure to meet these windows results in a 10% credit to the dispatch fee.

03.

Liability & Indemnification

Our liability is limited to the total value of the specific service contract. We maintain a $2,000,000 aggregate policy for property damage and professional errors.

Critical Liability Clause

04.

Cancellation & Access

Clients must provide safe site access within 30 minutes of technician arrival. Failure to provide access results in a 'Dry Run' fee of $75.00.